FAQ

Frequently asked questions Event-Shuttle

General

  • Yes, a global invoice can be requested by ticking the "invoice" box when ordering.

  • No, the ticket is only valid for the transport from and to the event.

  • No, this is not possible. A transport ticket is always valid for a return journey on the same route.

  • You cannot buy a ticket for a single ride, because a ticket is always valid for a return journey on the same route. If you wish to disembark elsewhere, then this is only possible by purchasing a second ticket for a different route.

  • No, a ticket is only valid for the outward and return journey of the event that day.

  • No, pets are not allowed on the bus, with the exception of guide dogs.

  • One item of luggage per person may be taken free of charge into the coach's luggage compartment (with a maximum of 15 kg per item of luggage and with a maximum dimension of, 75 cm x 50 cm x 30 cm). Extra luggage will not be allowed, not even for a fee. Baggage larger or heavier than those described above may be refused by the driver. It is also forbidden to carry dangerous products (gas bottles, flammable liquids, fireworks, etc.) in the vehicle. One hand luggage of maximum 5 kg and maximum dimensions of 55 cm x 38 cm x 15 cm per passenger is allowed in the passenger compartment.

  • No, once online bookings are closed, you can no longer order tickets by phone. In certain cases, the free places are still on offer. In this case, you will receive an information e-mail.

  • No, you can only order a ticket digitally.

  • Depending on the event, different rates are sometimes provided for children and/or elderly people. If this is the case, you can find the different rates clearly on the platform during the booking procedure.

  • No, we do not provide a group discount.

  • Yes, we provide an emergency switchboard for each event which can be contacted from 2 hours before the event until 1 hour after the event. You can find the contact number on the wristband you receive when boarding at the departure point.

Before the bus trip

  • No, transport tickets cannot be cancelled.

  • No, unfortunately we cannot provide a refund in the event of illness.

  • Yes, in the event of cancellation of the event all tickets will be refunded 100%.

  • Yes, you can change your name and date up to 7 days before the event.

    Please send an email to event-shuttle@keolis.be.

    You cannot change the pick-up point.

     

  • The bus will always be at the exact location as described on the platform. The pinpoint on the map corresponds exactly to the location of the bus.

  • The buses are always marked with the name of the event.

  • No, you can choose a seat on the vehicle when boarding.

  • Yes, when boarding the outward journey you must present your proof of identity to the driver so that he can validate your ticket. For the return journey, the wristband you will receive at the start of the outward journey will be sufficient.

  • We ask our clients to be present at least 15 minutes before the indicated time. The coach will always depart at the indicated time.

During the bus trip

  • When boarding on the outward journey you will be given a coloured wristband which will show the bus number and an emergency contact number.

    Each bus has a specific identification number and an indication of the boarding points in the same colour as your wristband.

    In the car park we will provide coloured beach flags in corresponding colours, with the number on the wristband.

    On site at the event you will also find Event-Shuttle staff to whom you can ask for additional information or assistance.

  • No, we are not responsible for theft and the bus for the return trip may be different from the bus for the outbound trip.

  • Food: No, in order to keep the bus tidy and not to disturb other passengers, it is forbidden to eat food on the bus.

    Drinks: Opened drinks such as cans are not allowed on the coach. However, bottles with a sealable cap are allowed. You can always ask the driver to buy a cool drink.

  • If you and your friends have booked your ticket together, we will do what we can to put you together on the same bus.

  • Yes, you can find the emergency number on your wristband. If you have lost your wristband, you can reach us at the emergency number +32 (0)2/513.77.44, for event-shuttle related issues only. It might be a good idea to save this number in your mobile phone!

  • Yes, you are covered by the motor coach company's third-party liability insurance for bodily harm during the coach journey and when boarding and disembarking from the coach.

  • Event-Shuttle provides replacement transport in this case. Costs for own transport initiatives like taxis are not refundable.

After the bus trip

  • You can contact the emergency number for this.

  • You will find this information on your ticket.

Still a question?

You don't find the answer to your question in this FAQ?

Please send us an email to event-shuttle@keolis.be.
We answer to non-urgent questions only through this way.